tk399's Privacy Policy

What Information We Collect

To register accounts and provide services on the tk399 platform, we need to collect certain personal information. The categories of information collected are described in detail below:

2.1 Information You Provide Directly

Information you consciously give us, such as:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Documents required for identity verification (such as your national ID number)
• Payment information (relevant details related to bKash, Nagad, Rocket, Upay or bank accounts)

2.2 Automatically Collected Information

Information collected automatically while you use the platform, such as:

• IP address and browser information
• Device type and operating system
• Date and time of site access
• Pages visited and activity logs
• Information obtained from cookies and similar tracking technologies

2.3 Transaction Information

A record of each of your financial transactions, including the amount, time, and method of deposits and withdrawals. This information is retained to prevent financial fraud and ensure service quality.

Information Sharing with Third Parties

tk399 may share information with third parties in limited and specific circumstances. The following policy is followed in such cases:

4.1 Service Provider Partners

Information is shared with payment processors (bKash, Nagad, Rocket, Upay and bank transfers), technology service providers, and game suppliers only to the extent necessary to provide the service. These partners are contractually bound to protect the confidentiality of your information.

4.2 Legal Obligations

We may be legally required to provide information upon request by authorities under a court order, legal investigation, or applicable law.

4.3 Fraud Prevention

Limited information may be shared with verification agencies engaged in preventing fraudulent activity, money laundering, or other illegal activities.

Data Security Measures

tk399 treats the security of your personal information as its top priority. We use industry-standard technical and organizational measures to keep your information secure:

• SSL Encryption: All data transmission between you and our servers is secured through SSL (Secure Socket Layer) encryption technology.
• Encrypted Data Storage: Sensitive information is stored in encrypted format on secure servers.
• Access Controls: Only authorized staff who need it for their work can access your information.
• Regular Security Assessments: Our technology infrastructure undergoes regular security testing.
• Two-Factor Authentication: Advanced verification methods are used to prevent unauthorized access to accounts.
• Data Breach Response: If an unexpected data breach occurs, we will promptly notify the affected users.

While we make every effort to protect your information, no digital system can claim to be 100% secure. We therefore also ask users to keep their account passwords confidential and to contact us immediately if they notice any suspicious activity.

Data Retention Period

tk399 retains your personal information for as long as necessary and as permitted by applicable law. The following policy is generally followed:

• Active account data: For the entire duration the account remains active.
• Inactive or closed account data: For a defined period in accordance with legal and regulatory obligations.
• Financial transaction records: For the period required under the provisions of financial law.
• Customer support communication records: For a limited period to ensure service quality.

After the specified period expires, we securely delete your information or anonymize it so that it is no longer linked to you.

Changes to the Privacy Policy

tk399 may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify users by email or by posting a notice on the platform.

The updated policy will be published on the website and will take effect from the stated effective date. If you continue to use the platform after the changes, you will be considered to have agreed to the updated policy.

We recommend that you review this policy regularly so that you remain informed about the protection of your information at all times.

Withdrawal of Consent & Account Closure

You may withdraw your consent to the processing of your information on tk399 at any time. However, if this consent is withdrawn, it may not be possible for you to continue using tk399's services, as some data processing is essential for service delivery.

To close your account, please contact our support team. Even after account closure, certain information may need to be retained for a specified period due to legal, financial, and regulatory obligations.